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Year-End Statement Basics
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Popular Articles
Mortgage Recast Overview
Last Updated: 07/24/2024
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Lower My Payment
If you want to lower your monthly mortgage payment and have the means to make additional payments toward your loan principal, a mortgage recast might be a great option for you. Learn what a recast involves, how it can help you save now and long te...
How to Request Mortgage Assistance
Last Updated: 07/24/2024
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Financial Hardship
How can I apply for mortgage assistance ? You can log into our website or app to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will ...
Accessing Statements Online
Last Updated: 12/29/2025
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Year-End Statements
Where can I find my tax statement online? 2024 year-end statements will be provided by January 31, 2025. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your stat...
Homeowner's/Hazard Insurance
Last Updated: 03/02/2026
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Escrow, Tax & Insurance
I have a new homeowners insurance policy. Do I need to send it to you? Yes, you need to inform of any changes in your insurance policy. You can send your new policy to us online at . It's quick and easy! Alternatively, you can fax the policy...
Why Go Digital?
Last Updated: 05/01/2025
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Online Access
Setting up your online account lets you manage your loan your way—anytime, anywhere. Our secure and easy-to-use website will help you: View your loan details such as balance, payoff date, interest, taxes, and more Quickly make or schedule one-...
Escrow Basics
Last Updated: 07/24/2024
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Escrow, Tax & Insurance
What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
Budget Drafts (Biweekly)
Last Updated: 01/09/2026
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Payments and Payoffs
Can I split my monthly payment into two payments? Yes, by enrolling for Budget Drafts , you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment wi...
Who to Contact
Last Updated: 12/29/2025
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Year-End Statements
I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit IRS.gov...
Disaster Assistance
Last Updated: 07/24/2024
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Disaster Claims & Assistance
I am having trouble making mortgage payments due to a disaster. What can I do? If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here t...
Additional Resources
Last Updated: 07/24/2024
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Financial Hardship
COVID-19 Resources If you have a hardship related to COVID-19 , visit the CFPB’s mortgage and housing assistance portal . Homeowner Assistance Fund (HAF) in the U.S Department of the Treasury and Nati...
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