Updated Articles

41. Other Correspondence

    Last Updated: 09/12/2024 in Contact Us
    Other Correspondence PO Box 4638 Englewood, CO 80155 Designated Address for Notices of Error & Information Requests PO Box 3398 Englewood, CO 80155

42. Mail a Payment

    Last Updated: 09/12/2024 in Contact Us
    Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail.  Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...

43. Property Taxes

    Last Updated: 07/31/2024 in Escrow, Tax & Insurance
    I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely p...

44. Video: Understanding Your Escrow Statement

    Last Updated: 07/24/2024 in Escrow Statement FAQs
    We review your escrow activity at least annually to help ensure your account has enough funds to cover your property tax and/or insurance expenses, which can change from year to year. After each review, we send an Escrow Account Disclosure ...

45. Escrow Basics

    Last Updated: 07/24/2024 in Escrow, Tax & Insurance
    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...

46. Escrow Waiver

    Last Updated: 07/24/2024 in Escrow, Tax & Insurance
    Can I remove my escrow account?  Options to remove an escrow account from a loan vary based on factors such as state laws, investor guidelines, loan type, property type and Loan-to-Value (LTV) ratio.  If the loan qualifies, tax payments and homeow...

47. Claims

    Last Updated: 07/24/2024 in Escrow, Tax & Insurance
    What do I need to do if my home has been damaged? Here’s what you need to do first:   Contact your hazard insurance company to file a claim.   Begin the claims process with : Call  833.253.1133 , and w e'll let you know what is requ...

48. Additional Resources

    Last Updated: 07/24/2024 in Financial Hardship
    COVID-19 Resources   If you have a hardship  related to COVID-19 ,   visit the  CFPB’s mortgage and housing assistance portal .   Homeowner Assistance Fund (HAF) in the  U.S Department of the Treasury   and  Nati...

49. Gracefully Exiting Your Loan

    Last Updated: 07/24/2024 in Financial Hardship
    If you  foresee there  isn’t  a financially  feasible  way  to keep your home, here are more options  for you to  avoid  the foreclosure process.   Traditional Sale:   Work with a real estate agent to  s ell your home ...

50. Mortgage Assistance Options

    Last Updated: 07/24/2024 in Financial Hardship
    Need  M ortgage  A ssistance ?   Whether  you ’re  experiencing hardship due to loss of employment, income reduction, illness or other related impacts , here are your options  that may be available to you based on investor guidelin...

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